At Gopal Enterprise, we strive to provide our customers with quality products and a smooth shopping experience. However, if you receive a product that is damaged, defective, incorrect, or does not meet the applicable return conditions, you may contact us to request a return or replacement.

Eligibility for Return

A return or replacement request may be accepted in the following situations:

• The product received is damaged or defective.

• The product received is different from the product ordered.

• The product is missing parts or accessories, where applicable.

• The product has a manufacturing or quality-related issue.

The product must be unused and, wherever applicable, returned with its original packaging, labels, accessories, and other included items.

Return Request Period

Customers are requested to contact us within [X days] of receiving the order if they wish to request a return or replacement.

Requests received after the applicable return period may not be accepted.

How to Request a Return

To request a return, please contact Gopal Enterprise through the contact details provided on our website.

Please provide:

• Order ID / Invoice number

• Name and registered mobile number

• Reason for the return

• Clear photographs of the product and packaging

• Video of the product, if required for verification

Our team may review the request and determine whether the product qualifies for return or replacement.

Product Inspection

Once a return request is received, the product may be inspected to verify the reported issue.

A return or replacement will be processed only after the product and the reported issue have been verified and approved by our team.

Non-Returnable Items

Returns may not be accepted for products that:

• Have been used, altered, damaged, or misused after delivery.

• Are returned without original packaging or included accessories, where applicable.

• Are damaged due to improper handling or storage by the customer.

• Are returned after the applicable return period.

• Are specifically marked as non-returnable or sold under special conditions.

Replacement

If an eligible product is found to be defective, damaged, or incorrectly supplied, Gopal Enterprise may provide a replacement, subject to product availability.

If the same product is unavailable, we may offer an alternative resolution as applicable.

Refund

If a refund is approved, the refund amount and method will depend on the payment method used for the order and the circumstances of the return.

Any applicable shipping or other charges may be deducted from the refund where permitted by the applicable policy.

Refund processing time may vary depending on the payment method and banking/payment service provider.

Cancellation

Order cancellation requests should be made as early as possible. Once an order has been processed or dispatched, cancellation may not be possible.

Important Note

Customers are advised to carefully check the package and product upon delivery. In case of visible damage or tampering, please inform us as soon as possible and keep photographs/videos of the package and product for verification.

Gopal Enterprise reserves the right to review each return request and approve or reject it based on the condition of the product and the applicable return terms.

Contact Us

For return, replacement, or refund-related queries, please contact Gopal Enterprise using the contact information available on our website.

We appreciate your cooperation and thank you for choosing Gopal Enterprise.